Unable to Start a Monitoring Session

Can't start a session through the INVU app?

There can be several reasons why the INVU app will not let you start a session depending on the message that appears on your home screen.

Listed below in the table are common reasons and what each message might mean:

Message	Meaning	What to do next
"Your clinic is not doing monitoring now" OR "You don’t have a scheduled session right now" OR "You have no scheduled sessions."	You are trying to perform a session outside of your scheduled hours.	Wait for the appropriate time scheduled for your next appointment, or contact your clinical care team for more information on scheduling.
"Monitoring is prescribed from a gestational week number that has not yet arrived"	Your gestational age is below the prescribed age for monitoring.	If the gestational age listed is incorrect, reach out to your clinical care team to have them adjust it. If it is correct, check back into the app when you have reach the prescribed gestational age to start your sessions.
"The care plan is completed."	All prescribed monitoring sessions have been completed.	If you wish to increase the amount of sessions prescribed to you, reach our to your clinical care team to have them adjust sessions allowed.
"The patient has been discharged."	Your care plan has been completed and you will soon be contacted to return the band.	Check in with your clinical care team to confirm your discharge and if you have any further questions.
"Low battery"	The battery capacity is less than 20%.	Charge your band for at least 30 minutes or until more than 20% charged.