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How to Reset My Password?

How to Reset My Password

A quick guide on resetting a password for the INVU app:

We know that having to reset your password can be frustrating, but we are here to help you get back in to your INVU app quickly.

 

Open your INVU app on your mobile device

  1. Select "Forgot password?"

  2. Type in the email that your Healthcare Provider used to create your care plan and select "Send Recovery Link"

 

Open your email application

  1. You will see an email from INVU with the subject line "Change Password Request"

  2. Select the green "Reset Password" button

  3. Choose a new password and select "Save"

Open your INVU app on your mobile device:

  1. Login with your email and new password

Things to note

  1. If you do not receive your "Change Password Request" email from INVU, check your Spam/Junk folder. Sometimes this email gets automatically marked as something unimportant.

  2. If you have not received your "Change Password Request" email or are still unable to log in to your INVU app, please contact us.